I need simple software advice. Please leave all advice in the comments. Thank You. I know whom to ask. Kossack's know everything!
I am a computer illiterate. Probably, maybe a 1st grader and I don't speak the language at all.
Now; I really know, what it's like to be in a strange place and not understand what people are talking about.
I have a Teckie friend who set up and maintained my software for years. But he goes away a lot working.
A couple of weeks ago, I got this message, You're using an older version of Mozilla Firefox that we'll soon stop supporting (I'm on version 25.1). Please update your browser to the latest version
Usually I ignore messages like this because my Teckie friend said he has all the updates set on automatic. Don't update or download anything that you don't know, was his advice.
For some reason I forgot, and I clicked the update. I saw this company online. They said they could fix the problem. Only their solution was to reset my Firefox to an older, unsupported version. I'm calling them back before my 30 day money back guarantee runs out next week, but I wanted to ask everyone's advice. Because I have no clue.
GuruAid Facebook Page.
The problem was/is: when I upgraded Firefox to the 37.2 version, my videos stopped loading correctly and changed formatting. ie no enlarge button on the diary page,
No bottom button with enlarge, youtube, volume icons being visible.
Also the sound has been going in and out on Firefox. Not on Chrome I don't think.
The video works. The title is visible, the red start button and arrow are visible, but not the cover picture that shows before and after a video is played.
I have handicapped colors on Firefox. Black background with white print.
I used to have cataracts and the white/tan backgrounds blinded me. I had them removed last year.
I still like the black background it's easier on the eyes.
I know it's not the color background that's keeping the video picture from showing, because the software technicians restored an older version of Firefox and the videos work perfectly again.
The software technicans said it's ok to be on an older version of Firefox.
What does it mean that not updating can be a security risk?
From what I've read in the Firefox Help Section (and you know I read a lot of it) many people don't like the newer versions of Firefox formatting and don't update to the latest version.
So I asked the technician does this mean people can hack my bank transactions or see my passwords. He said, it's just about cookies, that kind of stuff. No they couldn't see my bank records or passwords.
I wrote this diary; to ask you all, do i need to update, to the latest version of Firefox?
What do you all do? Please respond in the comments.
I try to learn a little. Tutorial Dear Web User: Please Upgrade Your Browser
Old browsers (especially Internet Explorer versions 6, 7, and 8) are less stable, and much more vulnerable to viruses, spyware, malware, and other security issues.
Those are obviously big problems to be concerned about—especially for people who shop online. I do shop online. So security alone is a very good reason to upgrade. But there’s more to it than that.
Without the most up-to-date version of your browser, you’ll still be able to watch YouTube videos, (but you may have problems using YouTube’s newer features). I don't use any fancy new stuff and now have this software technical support 24/7 for the next year so this part is ok with me
Which I read in Firefox Help section, (I think), that it's a bug.
That's what the tech guy said. He said when I updated to the new version of Firefox, was corrupt (meaning bugs).
So he restored it back, on the old version. The technician said this was ok to do.
It makes sense about it being the Firefox. Actually they tested everything else.
It was, right after I updated Firefox that my videos stopped loading correctly.
The GuruAid Technicans were all so nice. They made a painful situation (me not knowing the words to explain, much easier.
This company GuruAid's Technicians spent at least 15 hours over 3 days last weekend trying to find out why my youtube is not playing properly in mozilla firefox and google chrome a little bit too.
Even while having to explain my problem was stressful; when I don't know what anything, is called, I almost had a good time talking to them all. I learned some new words and observed a lot watching them work.
It reminds of when I was 25 and went to Ireland with my Mother.
We went over to what is called the Aran Islands, on a ferry boat.
All the way over a bunch of young guys bought me a Guiness Dark Ale and we drank and talked.
It only took one and I took a nap the rest of the ride. Nice young men. Same with the GuruAid technicians. They do work hard. Very hard.