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Hey Everybody!
It's a good thing Sallie Mae is closed today because I have some DMV type anger going on here. So I owe a gazillion dollars in student loans, which is another conversation altogether. The payments come out to over $1500 monthly. About $450 of that goes to Sallie Mae. I have a problem making the payment each and every month, but usually it has nothing to do with my checking account.

Here is the email I sent them this morning after trying to make a payment:

"Hello Sxxxx,
I will be sending a copy of this email to the CFPB.
Each and every month I try to pay this account online my account is disabled. Why is that? You tell me you will open my account yet it never seems to happen. Why is that? Are you lying? Why does the phone system charge me $14 dollars to make a payment when apparently that is the only way I am allowed to pay? Why have I never received a statement from your business? How on earth am I to know my account number or balance if you refuse to provide me a statement and will not open my online account? Why do you refuse to send me a monthly bill? How am I to get me tax information I need if I am unable to log in? Are you trying make me to go into default on this loan? Is this in your business plan? I will not be paying an extra $14 dollars to make a payment and suggest someone from your institution see to these issues as I am filing an official complaint with the government (CFPB) about your spurious/usurious business practices."

Each month I must wait for my payment to become so late that the business must call me so that I can make a freaking payment. How is this ok? If I were the kind of person to stop paying these loans Sallie Mae would be the first to get the shaft. It's like they want me to go into default.

Gimme some commiseration folks! Does any body else have trouble with these people?

Namaste

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Comment Preferences

  •  Sallie Mae (5+ / 0-)

    I've never been able to log into their website either. They send me email notifications all the time, but I can't get in, no matter what I do. I've tried to get deferments, they never send me the paperwork, they never open the online account so I can print them. I've pretty much given up. My credit is horrid anyway, I don't have a paycheck for them to take, or a tax return. Once I get on SSI I should be able to get the debt erased because I became disabled after I graduated, hopefully at that point I can get them to send me the paperwork. If not I'll talk to the judge if/when they take me to  court.

    "Madness! Total and complete madness! This never would've happened if the humans hadn't started fighting one another!" Londo Mollari

    by FloridaSNMOM on Sun Mar 11, 2012 at 09:25:14 AM PDT

  •  This is a really confusing diary (3+ / 0-)

    I really can't make any sense of this.

    Republicans: Taking the country back ... to the 19th century

    by yet another liberal on Sun Mar 11, 2012 at 09:26:11 AM PDT

  •  When you write to somebody (3+ / 0-)

    And you say "Are you lying?"?

    How do expect they will respond?

    Republicans: Taking the country back ... to the 19th century

    by yet another liberal on Sun Mar 11, 2012 at 09:27:21 AM PDT

    •  What else am I (2+ / 0-)
      Recommended by:
      yet another liberal, bibble

      To think? Each month they say they will open it, yet it is always disabled. Maybe I should ask if they are knowingly lying.

      •  I just don't know enough about (0+ / 0-)

        The problems you are facing.

        I know dealing with institutions is a nightmare but you really have to strategize a lot and be friendly about it.

        That's what usually works best for me when I have these type of problems.  Find somebody that works there and be really nice to them so they feel like helping you.

        It's no guarantee, but it's just not the same as a personal relation.  The people that work there just work there.  They're going to avoid troubles and evade them as much as they possibly can.

        Republicans: Taking the country back ... to the 19th century

        by yet another liberal on Sun Mar 11, 2012 at 10:26:41 AM PDT

        [ Parent ]

  •  I would suggest (2+ / 0-)
    Recommended by:
    makettle, radical simplicity

    a detailed history of these issues be sent off to your representative and both senators. There's nothing like questions from above to get agencies to snap to attention.

    Growth for the sake of growth is the ideology of the cancer cell. --Edward Abbey

    by ricklewsive on Sun Mar 11, 2012 at 09:43:23 AM PDT

  •  You might want to calm down (1+ / 0-)
    Recommended by:
    makettle

    and expand on what is happening.

    I did not have this exact problem with a different entity about parent loans but something frustrating none the less. What they wanted was a regular authorized payment they could get from my bank -- they even gave me a 1/4 point reduction in interest.  But until I got that straigthened out, it was difficult to pay them.  And yes, they charged for phone payments -- the @&%*^%s.

    So slow down and be crystal clear about what is happening and then write you letter with copies to both Sallie Mae and CFPB.

    By the way, I am so glad you are not having trouble making those huge student loan payments.  

    •  Yes (0+ / 0-)

      I might. Why should I be charged for phone payments? Why is this ok, especially when I can't get in online? The payments are crazy, but I am working two jobs right now so I should pay what I can. Some months I can't make them all, you know, mortgage first.

      •  You shouldn't (1+ / 0-)
        Recommended by:
        makettle

        but if there is a way they can money form you, they will.  It is not OK but it is reality.

        TWO jobs and stupid run arounds to deal with!  Jeeezz ... no wonder you are as angry.

        Get that letter written and sent off.

  •  I'll tell you a secret about them (as well as many (4+ / 0-)

    other government agencies), their entire IT infrastructure is FUBAR and they don't have a clue.

    Add to the mix a gigantic swarm of "private" collection agencies that access and screw with the data, and you have a literal example of fucked-up-beyond-all-recognition.

    "Those who can make you believe absurdities can make you commit atrocities." - Voltaire

    by Greyhound on Sun Mar 11, 2012 at 10:24:43 AM PDT

  •  I also had problems (2+ / 0-)
    Recommended by:
    elmo, makettle

    with Sallie Mae's website.  I finally just took to writing a check every month.  

  •  get a chase checking account and (0+ / 0-)

    use their bill pay service.  It's pretty awesome.

  •  Oh, I HATE Sallie Mae (3+ / 0-)
    Recommended by:
    makettle, Renee, bibble

    They just bought one of my loans and it's been a nightmare. I have never, ever had a late payment on my loans until they bought them.

    They were billing me twice a month. When I called and asked them to get their shit together before destroying my credit, they apologized and credited my account for the overpayment. One week later, I got a notice that my payment was late!

    This went on for two months. Last time I called them they pretty much admitted that they weren't sure which loan they bought. It may  have been this one or it may have been that one.

    I asked how it was possible that they didn't know who they bought the loan from. Their answer "Well, we buy and sell loans all the time. It's possible we bought your other loan and sold it to someone else and the records aren't updated yet."

    P.S. I am not a crackpot.

    by BoiseBlue on Sun Mar 11, 2012 at 11:36:41 AM PDT

  •  Sallie Mae hurts (1+ / 0-)
    Recommended by:
    bibble

    I have never had a loan with them but I work as an administrator at a college full of students who do.

    One of my tasks is to prepare deferments and enrollment verification letters for those students to send to Sallie Mae, and I've been astonished at how poorly SM handles paperwork.  They frequently claim to have never received the information, continually harassing the students about it and adding late fees and so forth to their accounts until I send another letter or deferment form.  And another.  I had to send out five separate letters for one student before they would leave him alone.  On the last one I wrote a rather angry message at the top, telling them essentially to get their act together and quit the hassling.

    And this all is in reference to students who are still in school full-time and should not be expected to pay until after graduation.

    You have my deepest sympathy.  If they treat fully-enrolled students this way, I'm not at all surprised that they're handling graduates (who ARE trying to pay their loans) just as you describe.

  •  I've been lucky... (0+ / 0-)

    ...but I still hate them.

    I guess I got everything set up before they went into whole-hog banksta mode, which I seem to recall them doing at some point during Bush the Lesser's administration. At least I have memories of SM top management starting to act like they were running citi, jpm, etc., with massive salaries and bonuses. i.e. a vested interest in too-expensive uni-level education backed by the taxpayer.

    Not too long after that I start getting spammed for all sorts of financial 'products' I have zero interest in. Lately they truly seem to act like spammers, as I have to repeatedly tweak my filters to ignore those emails while still letting 'important' ones through.  I only have 4.5 k$ left, and if that wouldn't seriously hit my emergency fund I'd pay it off now just for the joy of a universal SM blocking filter.

  •  I find that every written communication (0+ / 0-)

    from Sallie Mae is well-nigh incomprehensible, in spite of the PhD I am paying for, starting  with interminable letters from them in the mail which, I guess, just notify me about current accumulation of interest, and then say "no payment necessary," but which each time contain new sets of numbers which seem to bear no relation to the last set of numbers.  Their monthly statements used to be totally nonsensical, but (to their credit) they recently cleaned those up a bit, and so now they're semi-comprehensible...They always seem behind in terms of their own guidelines and regs--when you get a real person on the line, they are always having to apologize, because the Sternly Worded Letter you got about something being amiss is, inevitably, their mistake.  I used to get really freaked out when I got something from them, but now I know that it's best to stay calm, call them first, and soon inevitably they're apologizing and fixing, and saying that everything is fine.  I vaguely remember trying to use their on-line at some point, and it was hopeless, so I reverted to paper, which I like better anyway--gives me more control (such as it is!).  Also, in terms of their call centers, I have gotten American operators in the last year or so--I used to get India, and I love India, I even lived there and I want to go back--but something about the combo of India x Sallie Mae--no way!  If I get one of those people (sensibly, I think they hate their jobs), I hang up and try again later.....

    In a dark time, the eye begins to see. Theodore Roethke

    by bibble on Sun Mar 11, 2012 at 02:53:28 PM PDT

  •  I gave up paying (0+ / 0-)

    a long time ago, for the same reasons --  the private servicers couldn't keep their story straight IRT balance owed, interest and service charges, or how much of my monthly payment was going to principal. The last one, Arrow Financial Services, failed to send me a statement after notifying me they were taking over the account and upping the monthly by 140%, at which point I decided it was a scam and stopped playing / paying. I will likely die before it gets resolved. Here's hoping they don't try to stick it to my grandchildren!

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